Customer Relationship Management (CRM) System

Customer Relationship Management (CRM) system is a system that focus on managing an organization’s potential and existing customers. A Customer Relationship Management (CRM) system helps organizations to manage their customers’ transaction histories and improve business relationships with them to achieve greater customer satisfaction and retention.

Our cloud-based CRM solution includes features like:

• • Holistic view of existing customers and potential leads
• • Invoice and Quotation Management
• • Purchase Order (PO) Management
• • Customer Communication Management (PM/Email/SMS)
• • Sales and Marketing Campaign Management
• • Discount Voucher Management
• • Membership and Loyalty Rewards Management
• • Business Intelligence and Analytics
• • Access Rights Control and Audit Trails Management

A good CRM system will greatly increase your customers’ satisfaction and help building up a great brand for your organization. By using our in-house modular software components, we can customize and deploy a CRM system that best-suits your organization’s requirements within a short time frame.

Clients can customize which features / modules they want to include inside their CRM system. Client can also choose to deploy the Customer Relationship Management (CRM) system on our cloud server or their own intranet.